Privacy Policy

Last updated: September 2026

Animals Realm respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit Animals Realm, place an order, contact us, create an account, subscribe to marketing, or otherwise interact with our online store.

1. Who We Are

Animals Realm is operated by:

SC World Of Realms S.R.L.
Trading as: Animals Realm
Registered address: Abrud, Nr. 105, Bloc 126, Ap. 17, 310274 Arad, Arad, Romania
Email: info@animalsrealm.com

For purposes of applicable data protection law, including the General Data Protection Regulation, SC World Of Realms S.R.L. is generally the data controller of personal information collected through Animals Realm.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Information You Provide Directly

This may include:

• name
• billing address
• shipping address
• email address
• telephone number
• account information
• order information
• products purchased
• communications sent to customer support
• return or refund information
• marketing preferences
• information you provide through forms, reviews, or other store features

Payment Information

Payments are processed through third-party payment providers.

We do not generally receive or store full payment-card details. Payment providers may process information such as card details, billing information, transaction information, and fraud-prevention data in accordance with their own privacy practices.

Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically, including:

• IP address
• browser type
• device type
• operating system
• pages visited
• referring website
• date and time of visits
• interactions with the website
• shopping-cart activity
• cookie identifiers
• analytics and diagnostic information

This information may be collected through cookies, pixels, local storage, server logs, and similar technologies.

3. How We Use Your Information

We may use your personal information for the following purposes:

To Process and Fulfil Orders

We use information such as your name, contact details, shipping address, and order details to:

• process orders
• accept payment
• arrange fulfilment and delivery
• provide tracking information
• communicate about your purchase
• manage cancellations, returns, refunds, and disputes

To Provide Customer Service

We may use your information to:

• respond to questions
• investigate delivery problems
• resolve complaints
• provide product or order support
• communicate important information about your account or purchases

To Operate and Improve Our Store

We may use information to:

• maintain website functionality
• improve navigation and usability
• understand how customers use our store
• diagnose technical issues
• measure store performance
• improve products, services, and customer experience

To Prevent Fraud and Protect Our Business

We may process personal information to:

• detect and prevent fraud
• prevent misuse of our website
• protect customers and our business
• enforce our legal rights
• comply with security obligations

Marketing and Advertising

Where permitted by law, we may use personal information to send:

• promotional emails
• product updates
• offers
• abandoned-cart reminders
• other marketing communications

Where consent is required, we will rely on your consent before sending marketing communications or using certain non-essential tracking technologies.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message or by contacting us at info@animalsrealm.com.

4. Legal Bases for Processing

Where the GDPR applies, we process personal information only where we have a lawful basis.

Depending on the situation, this may include:

Performance of a Contract

We process information where necessary to:

• process your order
• deliver products
• handle payments
• provide customer support related to your purchase
• process returns and refunds

Legal Obligations

We may process information where necessary to comply with legal obligations, including:

• tax and accounting requirements
• consumer-protection requirements
• record-keeping obligations
• lawful requests from authorities

Legitimate Interests

We may rely on legitimate interests where appropriate, including to:

• improve our website and services
• prevent fraud
• protect the security of our store
• understand business performance
• defend legal claims

Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and freedoms.

Consent

We may rely on your consent for activities such as:

• certain marketing communications
• non-essential cookies
• personalized advertising where required
• certain analytics or tracking technologies

Where processing is based on consent, you may withdraw that consent at any time. European Commission

5. How We Share Personal Information

We may share personal information with third parties where necessary to operate our store and fulfil our obligations.

These may include:

Shopify

Our online store is hosted and operated using Shopify.

Shopify may process customer information to provide ecommerce, hosting, security, analytics, checkout, and other platform services.

Shopify may act as a processor or, for certain services, as an independent controller depending on the feature being used. Shopify Help Center

Payment Providers

We may share relevant transaction information with payment processors to:

• process payments
• issue refunds
• prevent fraud
• manage disputes

Fulfilment and Shipping Providers

We may share order information with:

• suppliers
• fulfilment partners
• warehouses
• delivery carriers
• logistics providers

This information is limited to what is reasonably necessary to process and deliver your order.

Technology and Service Providers

We may use third parties for services such as:

• analytics
• email marketing
• customer support
• order tracking
• fraud prevention
• website functionality
• advertising
• performance monitoring

Legal and Regulatory Disclosures

We may disclose personal information where reasonably necessary to:

• comply with applicable law
• comply with court orders or lawful authority requests
• protect our legal rights
• investigate suspected fraud or abuse
• protect customers or other individuals

We do not sell personal information in the traditional sense of selling customer lists for money.

6. Cookies and Similar Technologies

Animals Realm uses cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes such as:

• remembering items in your cart
• maintaining login sessions
• enabling checkout functionality
• remembering preferences
• measuring website traffic
• analytics
• fraud prevention
• advertising and marketing where permitted

Some cookies are necessary for the website to function.

Other cookies, such as certain analytics or advertising cookies, may require your consent depending on your location.

You can manage applicable privacy and cookie choices through the cookie banner or privacy controls available on our website.

Shopify provides customer privacy controls that merchants can configure for cookie consent and data-sharing preferences. Shopify Help Center

7. International Data Transfers

Some of our service providers may process personal information in countries outside Romania or the European Economic Area.

Where personal information protected by European data protection law is transferred outside Europe, appropriate safeguards must be used where required by law.

These safeguards may include:

• adequacy decisions
• standard contractual clauses
• other legally recognized transfer mechanisms

The GDPR does not require all data to remain physically stored in Europe, but international transfers must receive appropriate protection. Shopify Help Center

8. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• fulfil orders
• provide customer service
• comply with tax and accounting obligations
• maintain transaction records
• prevent fraud
• resolve disputes
• establish, exercise, or defend legal claims

The exact retention period may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

For individuals protected by the GDPR, these may include:

• Right of access: request confirmation of whether we process your personal information and obtain a copy
• Right to rectification: correct inaccurate or incomplete personal information
• Right to erasure: request deletion of personal information in certain circumstances
• Right to restriction: request that processing be restricted in certain circumstances
• Right to data portability: receive certain personal information in a structured, commonly used, machine-readable format
• Right to object: object to certain processing, including certain processing based on legitimate interests
• Right to withdraw consent: withdraw consent where processing is based on consent
• Right to object to direct marketing: stop receiving marketing communications at any time

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, contact:

info@animalsrealm.com

We may need to verify your identity before completing certain requests.

10. Right to Lodge a Complaint

If you are located in the European Union and believe that your personal information has been processed unlawfully, you have the right to lodge a complaint with the relevant data protection supervisory authority. European Commission

Because Animals Realm is operated from Romania, the relevant Romanian supervisory authority is the National Supervisory Authority for Personal Data Processing (ANSPDCP).

You may also have the right to complain to the supervisory authority in the EU or EEA country where you live or work.

11. Children’s Privacy

Animals Realm is not intended to knowingly collect personal information from children who are below the minimum age at which they may independently consent to data processing under applicable law.

If you believe that a child has provided us with personal information improperly, please contact us at info@animalsrealm.com so we can review the situation and take appropriate action.

12. Security

We take reasonable technical and organizational measures designed to protect personal information against:

• unauthorized access
• accidental loss
• destruction
• alteration
• unlawful disclosure
• misuse

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

GDPR requires appropriate technical and organizational safeguards appropriate to the risks involved in processing personal data. European Commission

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of any third-party website or service you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business
• changes to our services
• changes to technology
• changes to legal or regulatory requirements

When we update the policy, we will revise the Last updated date shown above.

Material changes may be communicated through the website or by other appropriate means where required.

15. Contact Us

For questions about this Privacy Policy or the way we handle personal information, or to exercise a privacy right, contact:

Animals Realm
Operated by SC World Of Realms S.R.L.
Abrud, Nr. 105, Bloc 126, Ap. 17
310274 Arad, Arad
Romania

Email: info@animalsrealm.com