FAQ

Frequently Asked Questions (FAQ)

1. How does shipping work?

  • Global Shipping: We offer insured worldwide shipping, with free shipping on orders over $50.
  • Processing Time: Orders are typically processed within 1-3 business days and shipped immediately afterward.
  • Delivery Time:

2. Why didn't my order come together in one package?

We ship your orders from multiple international warehouses (US, Canada, UK, China, Singapore) to ensure faster delivery. This means orders with multiple items may arrive separately. If you haven't received all your items within 8 weeks, please contact us for assistance.

3. How do I track my order?

Once your order is shipped, you'll receive an email with the tracking number. You can track your order through our "Track Order" page.

4. What payment methods do you accept?

We accept the following payment methods:

  • Credit & Debit Cards
  • PayPal
  • Bank Transfer

5. How safe is my personal information?

Your personal information is secured with SSL (Secure Socket Layer) encryption during the checkout process on our website.

6. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. Please email us at info@animalsrealm.com or visit the "Contact Us" page to request a cancellation. Refunds are processed within 48 hours.

7. What should I do if my product is missing or damaged?

If your product is missing or arrives damaged, please contact us as soon as possible. We will resolve the issue promptly.

8. What is your Buyer Protection policy?

You're protected under our Buyer Protection policy if:

  • The item you ordered did not arrive within the promised time.
  • The item you received was not as described.
  • The item you received, which was assured to be genuine, was fake.

9. Any other questions?

If you have any additional questions, feel free to contact us. We’re here to help!