Returns & Refunds Policy
Returns
- Eligibility: Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
- Conditions: To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
- Non-Returnable Items: Several types of goods are exempt from being returned, including perishable goods (e.g., food, flowers), newspapers, magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To Complete Your Return:
- We require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable):
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable):
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds (if applicable):
- If you haven’t received your refund yet, first check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as there is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@animalsrealm.com.
Sale Items (if applicable):
- Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@animalsrealm.com.
Gifts:
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will then be notified of your return.
Shipping for Returns:
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.