100% Satisfaction Guarantee
Unique horse necklaces! Perfect gift for any horse lover!
- Top-quality product!
- Made of skin-friendly stainless steel
- Pendant size: 28*36 mm
- Chain length: 45+5 cm
We have insured worldwide shipping!
The order will be processed in about 2 to 5 business days, while the delivery should take between 7 to 20 business days (30+ days in some rare cases depending on the location). You will receive the tracking number in an email when the product is dispatched, and you will be able to check where your product is from our "tracking order" page.
Full refund if you don't receive your product
Full/partial refund if the product is not as described or it is damaged
For any problem with your product, contact us as soon as possible and we will try our best to resolve any problem!
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
- We have insured shipping worldwide for all our products!
- We have free shipping for orders above $50!
- Shipping costs for orders under $50 ranges from $2.95-$5.90 based on your location!
- Orders are usually processed in 2 to 5 days!
- US 7-21 days
- UK 15-30 days
- Australia 10-20 days
- Canada 15-25 days
- New Zealand 15-25 days
- Denmark 20-40 days
- Netherlands 7-15 days
- Norway 15-30 days
- Sweden 20-32 days
- Ireland 15-25 days
- Germany 20+ days
- Portugal 21-38 days
- France 14-17 days
- Italy 20-40 days
- Belgium 15-30 days
- Others 10-60 days
- We are not responsible for delays from factors that we can not control
- You will receive an E-mail when your order has been shipped
- You will receive an E-mail with the tracking code when your order has been shipped
- You can track your order on our website at our "Tracking Order" page
- You need to wait a couple of days for the Tracking Number to update, to be able to see where your package is!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.